Making a Claim

How to Make a Travel Insurance Claim

Here's your step-by-step guide to making a travel insurance claim on your travel insurance policy. If you have any questions or concerns, feel free to contact the claims department on 01623 683587.

  1. Download and complete a claim form

    Please download and complete the relevant form in order to process your claim. Please remember that your completed claim form must be returned within 31 days upon your return.

    If you are claiming under any of the following benefits, 1. Medical And Dental 2. Additional Expenses 3. Travel Delay 4. Amendment Or Cancellation Costs, then please select claim form A.


    For any other claims please select claim form B.


  2. Add your receipts and supporting documentation

    At the back of the claim form, there is a simple list of the supporting documents you'll need to send us. Don't forget, we require originals of all documentation. Please make a copy before you send it in.

  3. Give your claim the once over

    Once completed, give your claim a final scan, just to make sure you haven't forgotten anything. More importantly, don't forget to sign it.

  4. Send it on in

    Mail your original claim form and all supporting documents to:
    ETI Services
    PO Box 9
    NG19 7BL

    That's all there is to it. Typically, we'll respond to your claim within 10 working days of receiving your completed forms. If you have any questions in the meantime, please call us at 01623 683587 or email